19th June 2023

MAJOR SITE UPDATE

We have removed the Membership requirements for the site and enabled individual course purchases. There’s a new look and feel to the site.

1st June 2023

(added)

Courses

Support Workers – Assist with Medications

Support Coordinators – Develop and Implement a Quality Review

Psychosocial Recover Coaches – Suicide Awareness

Policies

• SWCP11 – Business Insurance Policy
• SWCP12 – Complaints Management Policy

Forms and Checklists

• SWCF15 – Complaints Action Form
• SWCF16 – Complaints Register

6th May 2023

(added)

Policies

• SWCP8 – Staff Code of Conduct Policy
• SWCP9 – Duty of Care Policy
• SWCP10 – Privacy and Confidentiality Policy and Procedure

Fact Sheets

• Networking
• Performance Metrics
• Contract Management

1st May 2023

Support Worker Courses

• Managing Conflicts of Interest
• NDIS Code of Conduct
• The Role of a Support Worker
• Conflict Resolution
• Effective Report Writing
• Professional Boundaries
• Privacy and Confidentiality

Support Coordinator Courses

• Completing an Intake
• Managing Finances
• Conducting a Risk Assessment
• Business Planning
• Managing Conflicts of Interest
• Introduction to Support Coordination
• NDIS Code of Conduct
• Conflict Resolution
• Effective Report Writing
• Professional Boundaries
• Privacy and Confidentiality

Psychosocial Recovery Coach Courses

• A Practical Guide to Recovery Planning
• Completing an Intake
• Conducting a Risk Assessment
• Business Planning
• Introduction to Psychosocial Recovery Coaching
• Managing Conflicts of Interest
• Introduction to Mental Health
• NDIS Code of Conduct
• Introduction to Schizophrenia
• Conflict Resolution
• Effective Report Writing
• Professional Boundaries
• Privacy and Confidentiality

Policies

• SWCP1 – Client Right and Responsibilities Policy and Procedure
• SWCP2 – Incident Management Policy and Procedure
• SWCP3 – Medication Management Policy and Procedure
• SWCP4 – Risk Management Policy and Procedure
• SWCP5 – Waste Management Policy and Procedure
• SWCP6 – Work Health and Safety Policy and Procedure
• SWCP7 – Working in a Clients Home Policy and Procedure

Forms and Checklists

• SWC001 – WHS Incident Report Form
• SWC002 – WHS Incident Report Register
• SWCF3 –Client Risk Assessment
• SWC003 – Hazard Report Form
• SWC004 – WHS Home Safety Checklist
• SWC005 – Emergency Evacuation Checklist
• SWCF7 –Authority to Share Information Form
• SWCF8 –Client Intake Form
• SWCF9 –Client Satisfaction Survey
• SWCF10 –Client Complaint Form
• SWCF11 –Medication Management Form
• SWCF12 –Monthly Medication Signing Sheet
• SWCF13 –Sample Tax invoice
• SWCF14 –Service Agreement (Sole Trader)

Fact Sheets

• Case Management
• Disability Discrimination
• Disability Supports and the Law
• Business Planning and Sustainability
• Engaging with Disengaged Participants
• Emerging Issues